How do I upgrade to the Pro plan?

Navigate to Pricing or Account Settings and select your billing cycle (Monthly or Yearly). Payments are processed securely via Razorpay supporting domestic UPI Autopay, Netbanking, and international cards.

What happens if I cancel my auto-renewal?

Canceling auto-renewal stops future recurring charges immediately. You retain uninterrupted Pro tier access through the end of your current prepaid billing cycle.

What are the Free Tier limits?

Free accounts receive 5 invoice PDF exports per calendar month with default watermark branding. Quotas reset automatically on the 1st of every month.

HELP DESK & GRIEVANCE SUPPORT

Customer Support & Contact Desk

Billing telemetry assistance, gateway support, GST configurations, and direct technical resolution.

SLA: <24H RESPONSE

Direct Engineering & Billing Desk

Have questions about subscription billing, invoice formatting, tax calculations, or account issues? Contact us directly by email.

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AVAILABILITY

Operating Hours

Monday to Saturday: 09:00 AM – 07:00 PM IST. Inquiries received on Sundays are processed the following business day.

SELF SERVE

Technical Docs

Learn about metadata database schemas, GST tax configurations, and vector canvas rules.

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POLICIES

Legal & Terms

Terms & Privacy

FREQUENTLY ASKED QUESTIONS5 ARTICLES

Paid plans are billed on recurring Monthly or Yearly cycles via Razorpay. Domestic Indian customers are billed in INR (₹) supporting UPI Autopay and debit/credit cards under RBI e-Mandate rules. Global users are billed in USD ($) via international cards.

Merchant Operations & Grievance Redressal

Luen operates in full compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules. For grievance escalations, payment reconciliations, or statutory inquiries, email us directly at support@luen.in with your relevant invoice or transaction IDs.